LAS VEGAS (KLAS) — The Nevada Department of Motor Vehicles lost valuable time on Monday when a fiber optic cable in Las Vegas was cut, causing a daylong service outage across the state.
DMV offices will be open normal hours on Tuesday.
The DMV was unable to schedule appointments or process transactions all day. The DMV said the problem also affected other agencies.
A fiber optic cable cut by a private contractor caused outages for the DMV and many other state agencies on Monday, according to a news release. The outage occurred when a backhoe accidentally cut fiber optic cables at a construction site in Las Vegas.
Officials said the network traffic has been rerouted, but a full return to normal operations wouldn’t come until around 3 p.m. Tuesday.
The problem was first reported in a tweet from the DMV at about 12:30 p.m.
The outage came as the DMV implemented a policy of serving only customers with appointments at its metropolitan offices, an agency spokesman said. The DMV announced last week it will serve only customers with appointments at the offices in Carson City, Henderson, Las Vegas and Reno as of Monday. Walk-in customers will now be directed to online services, kiosks or scheduled for an appointment as appropriate.
“Appointments are the best way to ensure we are able to keep our customers and staff safe during this new era of social distancing,” said DMV Director Julie Butler. “But the basic instructions we have in place for our reopening haven’t changed. Visit our website first, use online services or kiosks if possible, and if you do have to come in, make sure you are prepared for a successful visit.”
The public can make appointments now on the DMV website, dmvnv.com. The DMV will continue to offer only limited services until mid-July.