LAS VEGAS (KLAS) — A popular homebuilder across the valley is getting some pushback from its homeowners after several residents said their new builds were incomplete.
Many homeowners complained that they have been waiting for a year or more for repairs to be completed.
Homeowner Lisa Jones lives in the newly developed housing community of Cadence in Henderson, where she and her husband moved into their new build 2 years ago.
Since then, they have noticed a plethora of problems with the house, built by Richmond American Homes.
“There’s a lot of things that were flawed or scratched or just not right,” Jones said.
“Two months into us living in the house, I noticed the baseboard in our master bathroom that backed the shower bowed out,” she added.
From the poor paint job and cracks in walls to collapsing shelves in their kitchen pantry, the list goes on, and Lisa is not alone.
Michael Bardeh showed 8 News Now around his Cadence home, displaying several problems with the residence he said he has only lived in for 11 months.
“I noticed that there’s a bulge in the wall on the first floor and then a broken cabinet on top,” Bardeh said.
“I’m the one who is supposed to live here. I’m the one who saw crickets coming under the stairs or dropping from the ceiling in the bathroom,” he added.
Bardeh reached out to Richmond America, but they stalled in getting any repairs done, so he eventually went to the Better Business Bureau for help.
That was when Richmond America responded, but it has still been almost a year and there are repairs that need to be done.
Fellow homeowner Jeff Ohs, who spoke to 8 News Now on the phone, said he was beyond frustrated at this point but was standing his ground.
“We’re prepared to take legal action,” he said. “They keep dumping things against us, saying how certain things are not covered anymore, but these things were well identified before the year, which makes this their problem and not ours!”
According to the Nevada State Contractors Board, residents can file a complaint against licensed contractors for up to 4 years after the work is completed. For more information, visit this link.