Utility companies offer payment support, suspend disconnections for non-payment

Local News

LAS VEGAS (KLAS) — Several major utility companies in the Las Vegas valley are offering to help customers facing financial hardships.

NV Energy released in a statement Friday that they will offer financial hardship support to its customers as a result of the coronavirus (COVID-19) threat. It also stated it will temporarily suspend disconnections for non-payment.

The full statement read:

To support customers experiencing financial hardship or isolation as a result of the coronavirus (COVID-19) threat, NV Energy is temporarily suspending disconnections for non-payment. This step is being taken to ensure our customers have the certainty of electric service during an otherwise uncertain time in many of their lives. We are coordinating closely with Nevada Governor Steve Sisolak’s office as we work with our customers during the state of emergency announced yesterday.

“We are seeing the effects the coronavirus is having on our community and our customers, and we want to provide our customers with some peace of mind during this challenging time,” said Doug Cannon, NV Energy President and Chief Executive Officer. “As more of our customers choose to self-isolate or work from home, reliable, uninterrupted power is essential to their health, well-being and comfort.”

The company will work with customers who are impacted economically by COVID-19 by waiving deposits and fees for late payments and providing payment plans as needed. NV Energy offers a mobile app and a wide variety of online self-service options including move-in and move-out, online payment, and paperless billing to make it easy for customers to manage their NV Energy account from their computer or mobile device.

“We are here to support our customers, and we will continue to deliver reliable electric service during this period of uncertainty – every customer can be certain of that,” said Cannon. “The safety of our customers and our employees is our highest priority.”

If you experience a financial hardship or isolation due to the coronavirus, please call an NV Energy customer service representative at 702-402-5555 in southern Nevada or 775-834-4444 in northern Nevada to discuss payment options and receive payment support.

NV Energy

The water district and Southern Nevada Water Authority issued a news release announcing it would temporarily suspend customer shutoffs for late/or non payment.

“In light of the emerging COVID19 issue, the Las Vegas Valley Water District (LVVWD) has temporarily suspended customer shutoffs for delinquent and/or non-payment. The LVVWD will continue to work with individual customers and those facing financial hardships to establish payment arrangements and provide other customer services.

The LVVWD offers numerous services online to assist customers and provide remote access to the LVVWD account. Customer can visit lvvwd.com for more information or call (702) 8704194.

The LVVWD and Southern Nevada Water Authority (SNWA) have implemented their readiness and response plans to help ensure continued water availability to our community. Southern Nevada’s state-of-the-art water distribution system can provide water under a number of emergency situations, including COVID19.”
Las Vegas Valley Water District/Southern Nevada Water Authority

Cox Communications announced it will work to increase speeds, offer free technical support and implement additional resources to its low-income service for customers in need.

“As learning and work for many shift to the home, we want customers to have access to the internet speeds and resources that help them to remain productive,” said Pat Esser, president and chief executive officer of Cox, in a press release. “During these uncertain times, we don’t want our residential customers to worry about their internet connection. Our network is built to handle peak use day and night to meet the full needs of families’ demands for entertainment, school assignments and late-night deadlines.”

Cox also noted:

“These changes are in addition to the following commitment the company announced today as part of its pledge to support the FCC’s Keep America Connected initiatives. Previously announced commitments include the company’s agreement to:

  • Not terminate service to
    any residential or small business customer because of an inability to pay their
    bills due to disruptions caused by the coronavirus pandemic.
  • Waive any late fees
    that residential or small business customers incur because of their economic
    circumstances related to the coronavirus pandemic.
  • Open Cox Wifi hotspots
    to help keep the public connected in this time of need.

Southwest Gas is also helping those it serves. Utility President and CEO John Hester said:

“Southwest Gas is committed to providing safe and reliable service to our customers. Because of the COVID-19 pandemic, we are immediately starting a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice. We understand these are trying times for many of our customers and want to ensure that they focus on the well-being of their families without having to worry about a disruption of service. We will also offer flexible payment options for customers experiencing financial hardships due to this issue. Customers can manage their accounts and payment options through MyAccount on swgas.com or via the Southwest Gas mobile app.”

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