Nevada’s DETR extends hours, adds three times the staff to cope with high volume during pandemic

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A notice of closure is posted at The Great Frame Up in Grosse Pointe Woods, Mich., Thursday, April 2, 2020. The coronavirus COVID-19 outbreak has triggered a stunning collapse in the U.S. workforce with millions of people losing their jobs in the past two weeks and economists warn unemployment could reach levels not seen since the Depression, as the economic damage from the crisis piles up around the world. (AP Photo/Paul Sancya)

LAS VEGAS (KLAS)The Nevada Department of Employment, Training and Rehabilitation (DETR) is seeing an influx in claims as more and more Nevadans file for unemployment insurance. On Monday, Nevada’s Director of DETR explained that the agency is extending hours, as well as adding additional staff to cope with the high volume in these unprecedented times.

DETR held a webinar with the Las Vegas Chamber of Commerce to discuss some of the questions employers and their employees might have during the COVID-19 pandemic.

The director explained that the agency has added three times the staff, extended hours and also started half days on Saturdays.

They are working on updating the password issues people are having as well.

DETR is urging residents to file claims online instead of calling. Many are calling right when the call center opens, which is backing up their system. The director says to use the full eight hour window to call.

“We greatly empathize and apologize for the volume and are hoping the increase in hours, staffing, technology support, the web form and other vehicles under process that the issue will be mitigated,” the director said.

She went on to say that she wants to assure all residents that every claim will be processed and funded back to the first date of eligibility, so there won’t be a loss of benefit or funding.

Over the past few weeks, more than 160,000 Nevadans have filed for unemployment insurance.

“In terms of resources, the important thing to note is that not only is there the existing safety net for traditional employment insurance claimants, but there is also a rate of relief evolving for some of our nontraditional populations, including independent contractors,” the DETR director said in the webinar.

The director also discussed unemployment guidelines, applications, benefits, and resources available to employers and employees. This webinar will provide Nevada’s businesses guidance on how their employees can access federal and state unemployment benefits due to COVID-19. As this is critical information that could potentially assist hundreds of Nevada businesses, all other Chambers in Nevada and their members are invited to join this important call as well.

Listen to webinar:

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