LAS VEGAS (KLAS) — MGM Resorts International’s website remains offline as it enters its fifth day trying to recover from a massive cyber attack. MGM Resorts CEO Bill Hornbuckle released a statement early Thursday morning on his LinkedIn account directed at guests and employees.
I want to personally thank our guests for showing us great kindness and patience this week as we’ve worked through a cybersecurity issue. Please know that providing our guests with outstanding service is at the heart of who we are as a company. We continue to work diligently to resolve this issue, and that includes increasing our staffing levels across our properties to help ensure individual needs are addressed as promptly as possible. Again, thank you for your patience and the kindness you’ve shown to our employees.
And speaking of our tens of thousands of employees, I want to thank all of you for working so incredibly hard to maintain a high level of service. I understand this week has been challenging and appreciate you so much for your great dedication, resourcefulness, and the good cheer you are bringing every day. You have my utmost gratitude and createst respect for all that you do. day in and day out, but especially now.Bill Hornbuckle, ceo of MGM Resorts International
On Wednesday, a group known as BlackCat took credit for the attack, saying a 10-minute phone call was responsible for compromising the resort’s systems. MGM Resorts International is the largest casino operator — with 10 resorts — on the Las Vegas Strip.
The attack continues to impact the company’s website, reservation systems, and some gaming machines and has left guests frustrated.
The MGM Resorts International website has the following message for how people can make restaurant reservations and purchase tickets to shows and other events. MGM Resorts is also offering to waive the change and cancellation fees for guests arriving Sept. 13 – 17.
We apologize for the inconvenience.
For restaurant options and reservations, please download the MGM Rewards App.
To make a reservation for a resident artist, production show, or attraction please visit Ticketmaster.com
To purchase tickets for UFC, Las Vegas Aces, Vegas Golden Knights or a concert event at an Arena please visit AXS.com
For hotel reservations arriving September 13-17, 2023, we understand your travel plans may have changed, so we are waiving change and cancellations fees.
Thank you for your loyalty to MGM Resorts and we look forward to welcoming you soon.MGM Resorts International website
The FBI is investigating the ransomware attack and Governor Joe Lombardo and the Nevada Gaming Control Board report they are “monitoring the cybersecurity incident.”