DETR: System errors prevent some from filing unemployment claims

Local News

LAS VEGAS (KLAS) — System errors have prevented some people from being able to file their unemployment claims in recent days.

According to the Department of Employment, Training and Rehabilitation there is no timeline when the system will be fixed. This following statement was released Monday:

“DETR has identified  errors in the UI system which have resulted in  some claimants not being able to file claims.  In one instance claimants cannot see  the link to file a claim  and others see the link but when clicked, the user receives an error.  Currently, staff is working to correct the issues with no defined timeframe when these issues will be resolved. Claimants are encouraged to clear their cookies and revisit the site.  DETR will share further updates if additional issues arise.”

Department of Employment, Training and Rehabilitation

“What kind of answer is that to give people who are depending on this money to pay their bills,” Susan Cabe, one of many who are unable to file weekly asked? “All we are asking is to keep us informed about what is going on.”

DETR also said people will get the payments they missed the following filing week.

“It is a waiting game, I am one of the lucky ones I have family I can depend on,” Cabe said.

Bill Dickerson was also having issues on the portal.

[I] “saw on social media you could call in; I called in and followed all the prompts and you are not going to get anybody when you call. You get a call back,” Dickerson said.

Dickerson said he saw a post saying that claimants can file on the phone, so he did. His claim has since been processed.

“Give them a call; start out early in the morning if you can, that is the best time between 8 and 10 where you leave a message,” said Dickerson.

The system is also causing an error for people filing for PUA benefits. DETR says it’s working with the vendor to fix it.

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