A family in California is calling on tech companies to do more to protect consumers. This after their Nest home security system was hacked.
Laura Lyons says the speaker on her Nest security camera began blasting an emergency alert through her home warning them that three missiles from North Korea were headed to the U.S. and to take shelter.
However, the message was nothing but a hoax, but it sent Lyons her husband, and their 8-year-old son into a panic.
“We called Nest. They admitted they had received multiple reports of Nest cameras being hacked in the last week,” said Lyons.
In a statement to CBS, Google which owns Nest said, “Nest was not breached.”
The company says customers, like Lyons, had been “using compromised passwords exposed through breaches on other websites.”
Last week, a website that tracks compromised online logins claims it uncovered more than 790 million unique e-mail addresses and passwords, all compiled from more than 2,000 alleged databases.
Google says it recently reset all Nest accounts “where customers reused passwords that were previously exposed,” and “is actively introducing features that will reject compromised passwords.”
But, there’s something consumers can do to keep your devices and data safe from hackers.
Tech companies like Google, Apple, and Facebook offer a security feature called two-factor authentication. Two-factor authentication has an extra step, such as entering an additional code after giving your username and password. It’s something Lyons did not have turned on until recently.
In addition to not reusing passwords and enabling two-factor authentication experts also recommend a password manager.
Since the incident involving the Lyons family’s Nest security camera, they’ve changed their passwords, turned on two-factor authentication, and turned off the device’s microphone and speaker.