A massive failure with the ticketing process at T-Mobile Arena Friday evening angered thousands of fans who waited to get into the USA vs. Argentina basketball game, even after the game started. It created a chaotic situation.
“I have no idea where I’m at right now. I don’t think anyone else does. It’s crazy,” one fan said.
Some say they waited nearly two hours in the will-call line to try and get tickets for the game. The line appeared to stretch a long distance.
“It was absolutely horrible. It was hot outside. It was all musty,” fan Tim Russell said.
Others never made it inside.
“I was just disappointed. I almost cried,” a fan named Franklin said. “I was disappointed. I was just trying to see Kyrie (Irving), and, you know, they just had a long line.”
MGM Resorts International, which owns T-Mobile Arena, says the box office was operating at full capacity, but was not able to fulfill the massive amount of people at will-call and those trying to buy tickets on-site.
That comes as no surprise for some fans who dealt with the debacle.
“I honestly think that the staff was surprised too, because, for the most part, they didn’t know what to do,” fan Alex Romero.
Romero says he traveled from Phoenix and only got to watch half the game. He says he is disappointed and hopes this doesn’t happen next time he visits.
“Hopefully, it’s a better experience. Hopefully, more prepared for the next event,” he said.
MGM Resorts International released the following statement about the problems:
“We apologize for the inconvenience experienced by guests for tonight’s USA Basketball. While the box office was operating at full capacity, it was not able to fulfill the large volume of will-call and on-site ticket purchases. Our guests and fans are our number one priority, and we sincerely regret the delays experienced. Refunds are being granted to those who were unable to attend the game and are available at the original point of purchase.”
MGM says it is looking at several factors that may have caused the problems.
Some people had Groupon vouchers they had to redeem. Others were just buying tickets on-site.
At this time, MGM has not said if there were glitches in the technology.