8 on Your Side: Home warranty company investigated - 8 News NOW

8 on Your Side: Home warranty company investigated

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LAS VEGAS - 8 on Your Side first reported in 2013 about a Nevada-based home warranty company that allegedly ripped off hundreds of customers. Now, the state is taking action.

8 on Your Side first investigated Sensible Home Warranty after valley resident Marie Frisa said the company refused to pay her claim for a new microwave.

That complaint was one of thousands nationwide. Sensible Home Warranty, which is based in Sparks, received more than 1,800 complaints with the Better Business Bureau, which gave the company an F rating.

At that time, the company was banned in two states. When 8 on Your Side began investigating Sensible Home Warranty in 2013, so did the Nevada Division of Insurance.

8 on Your Side helped Frisa get her money.

Meanwhile, the investigation continued, and the company pulled a fast one. According to its website, Sensible Home Warranty is out of business.

The Nevada Division of Insurance is questioning the way the company shut down. The division is investigating Sensible Home Warranty’s business practices.

If you have a contract with Sensible Home Warranty, technically, you no longer have a home warranty. If you are waiting on an outstanding claim, technically, you are not going to get that money.

Regardless, the Nevada Division of Insurance wants to hear from the company’s customers. The division is examining whether Sensible Home Warranty’s bonds could be used to pay out existing claims.

If you wish to file a claim, contact the Nevada Division of Insurance. If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.

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