By Michelle Mortensen, Investigative Reporter - email
LAS VEGAS - More than 37 million Americans, or approximately 13 percent of the population, change homes every year, according to the U.S. Census Bureau.
While many moves go smoothly, 8 on Your Side receives numerous complaints from people regarding moving companies. The Better Business Bureau also receives hundreds of complaints each year about movers.
A little information can go a long way.
First, if you are dealing with a local mover, contact the Nevada Transportation Authority to ensure the company has the licenses and insurance it needs to legally perform the work.
Second, never trust an estimate over the phone. A moving company needs to come to your home to provide an accurate estimate.
No legitimate mover will demand cash from you; credit usually works. A quoted rate can't change throughout the move. If a mover quotes a price of $80 per hour, the rate must remain $80 an hour. They can't raise it.
Check out a business’ website and ensure it has a working phone number and valid address. Additionally, check out the company’s rating with the Better Business Bureau.
Finally, if you are worried about your personal belongings arriving at their destination in one piece, consider buying additional insurance.
Many people do not realize that if a mover breaks something, they only owe six cents for every pound the item weighs. If they break a flat screen television, for example, the owner will not receive fair value for the item.
Always get at least three written in-home estimates. If things go wrong, and it’s an intrastate move, you have protections. Call the Nevada Transportation Authority, and the agency will fight for you.
If it is an interstate move, complaints can be filed by calling 1-888-368-7238.
If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.
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