Xerox out at state's health exchange website - 8 News NOW

Xerox out at state's health exchange website

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LAS VEGAS -- The Silver State Health Insurance Exchange Board decided to end its relationship with the company behind the troubled Nevada Health Link website.

The board decided Tuesday to cut ties with Xerox and adopt a supported state-based exchange, meaning it will use the federal government's infrastructure for the open enrollment in 2015. 

Members of the board on Tuesday said they've lost confidence in Xerox's ability to fix myriad problems with Nevada's online web portal in time for the next open enrollment period that begins Nov. 15.

The vote comes after months of problems with the website and lawsuits from people who said they signed up for coverage, and paid, but didn't have the coverage when they needed it.

"I get calls at home. I get calls on my cell phone from carriers and brokers and from people trying to enroll," board chair Barbara Smith-Campbell said, "They're part of the big boys on the block. How would you think you wouldn't be able to put this together?"

In a statement, Xerox said in part,

"The SSHIX Board’s decision today is extremely disappointing. Xerox has been unwavering in its commitment to Nevada Health Link and to getting all aspects of the exchange right. We have engaged the full breadth of Xerox’s resources and have brought in external experts to meet that goal."

The decision allows the state to retain its status as a state-based exchange, but will allow the federal government to determine eligibility and enrollment functions.

In the meantime, the state will research and solicit bids to consider adopting a program successfully working in another state.

For people who have had problems enrolling, they now have 12 days left to finish an application. Xerox is still obligated to help people through the end of the calendar year.

(The Associated Press contributed to this report)
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