8 on Your Side: Dubious claims in 'miracle cream' ads
By Michelle Mortensen, Investigative Reporter - email
LAS VEGAS - Many people embark on the quest to look younger, but few find success. One so-called miracle cream isn't just failing to deliver what it promises, it is also draining the bank accounts of those who buy it.
Carole Mangaarias does not want plastic surgery, but she wants surgical results for her fine lines and wrinkles. When she spotted ads for a miracle cream that claimed to be better than Botox , she was sold. She says the price was right.
“It would only cost $3.97 to have it mailed to me,” she said.
The ads showed convincing before and after pictures and alleged endorsements from celebrities such as Doctor Oz and Ellen DeGeneres.
Mangaarias received two bottles in the mail: a serum called Equinox and a cream called RVTL. Together, the products promised to turn back time, but all they did was turn out her wallet.
“All of a sudden, I saw a charge for ninety nine dollars,” she said.
When people buy these products, the company asks for credit card information and asks customers to agree to terms and conditions. According to those terms and conditions, which Mangaarias did not read, customers must cancel their order within 14 days or they will receive the cream each month for $100 a montcanceledncelled her future orders, but says she still feels deceived. She says the products don’t work as well as advertised.
The ads themselves are also deceiving. An image of a doctor praising the product can also be seen in ads for other products. As for the before and after picture of Ellen DeGeneres, a closer look reveals the “after” photo is of a model, not Ellen DeGeneres.
Additionally, a disclaimer at the bottom of the website states people like Dr. Oz are not affiliated with the product.
8 on Your Side reached out to the manufacturer for comment, but phone calls and e-mails were not returned.
If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.