Health Insurance Exchange Gets Interim Director - 8 News NOW

Health Insurance Exchange Gets Interim Director

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LAS VEGAS -- The Silver State Health Insurance Exchange board has appointed an interim executive director. 

The board has named Steve Fisher, the former deputy administrator of the state welfare division, to replace Jon Hager, who announced his resignation last week.

The decision was made during Thursday's board meeting. The board will continue to look for a full-time executive director.

The board also considered whether to keep Xerox as the contractor for the exchange's trouble-plagued website Nevada Health Link.

State administrators recommended Xerox stay on the project but that state technology staff provide in-house support.

Xerox has been under fire for continued problems with the website and complaints of long wait times for telephone assistance since the exchange went live in October.

Last week, Xerox admitted to having 182 glitches in the Nevada Health Link website. Since then, the company says it fixed nearly 130 of the glitches.

So far, only 19,000 people have signed up for healthcare insurance through the exchange, which is a fraction of the original goal of 118,000.

However, during Thursday's meeting, Xerox said, by the end of next month, 150,000 Nevadans will buy insurance through the exchange.

Some people in the meeting laughed that claim off.

"I don't see the reality in the presentation that was made here, so I continue to not have faith in Xerox and I'm not sure which of these other options helps steer the ship correctly," board member Lynn Etkins said. 

In the end, the board voted to look into hiring a third-party consultant to oversee Xerox's management of the website.

Under the Affordable Care Act, people have until March 31 to get healthcare insurance or face stiff penalties. Nevada was one of a handful of states that decided to set up its own exchange, most states relied on the federal government's exchange.

To sign up for health insurance through exchange, go to nevadahealthlink.com.

(The Associated Press contributed to this report)

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