8 on Your Side Helps Couple Navigate Nevada Health Link - 8 News NOW

8 on Your Side Helps Couple Navigate Nevada Health Link

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LAS VEGAS - Barbara Solaita-Tuua and her husband Fitu are like thousands of southern Nevadans who are struggling to get health care coverage through Nevada Health Link.

After three months of daily attempts to sign up for coverage via Nevada Health Link's website, the couple thought they obtained coverage December 30, 2013.

One attempt to schedule a doctor's appointment, however, proved them wrong.

Barbara and Fitu turned to Nevada Health Link for answers, but were unable to reach anyone. Frustrated, they turned to 8 on Your Side.

8 on Your Side contacted Xerox, the company that runs the online insurance exchange. The problem stems from a tax credit the Tuuas qualify for. They chose a plan with Nevada Health Co-Op which would cost them $938.85 in premiums.

They also qualify for a monthly tax credit, making it free for them. For some reason, that tax credit got lost in the system, so they were listed as unpaid. Xerox representatives say they are reviewing the Tuuas' situation and have promised to fix the glitch.

In the meantime, Nevada Health Co-Op has stepped up in a huge way. They issued Barbara temporary insurance cards, so she can get medical treatment for her urgent medical needs.

"It made me feel like there are still some good people out there that do care," she said.

She is getting medical treatment while Xerox reviews her case. 8 on Your Side will continue to monitor the Tuuas' case, as well as the cases of others struggling to navigate Nevada Health Link.

If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.

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