8 on Your Side Helps Couple Resolve Medical Bill - 8 News NOW

8 on Your Side Helps Couple Resolve Medical Bill

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LAS VEGAS - When Bob and Janet Kirkbride contacted 8 on Your Side, their perfect credit was in jeopardy. One of their hospital bills was never paid by Medicare, which put the Kirkbrides in financial trouble.

The problem began in December 2012, when Bob Kirkbride experienced problems breathing.

"It was very unexpected," he said. "It's like your bronchial passages are just closing up and getting tighter and tighter."

Once an ambulance arrived at his home, he pleaded with paramedics to take him to Valley Hospital where his pulmonologist was based.

He stayed at Valley Hospital for several days and was discharged, but returned two more times via ambulance.

By the time 2014 began, his body recovered. His credit, however, was about to take a dive. The Kirkbrides received $1,100 in medical bills.

"We didn't expect it," Janet said.

Janet works in the insurance industry. She says getting the medical bill when she knew they didn't owe it was infuriating, but not as much as the reason behind it.

"I called the city ambulance, and they said, ‘We are trying to get Valley to pay us, and they're not paying us,'" she said.

According to the ambulance service, Medicare needed to pay the bill, but would only pay if Valley Hospital sent them a bill. When that didn't happen, the bill became the Kirkbrides' problem.

Fed up after months of correspondence, the Kirkbrides contacted 8 on Your Side.

8 on Your Side called Valley Hospital. One day later, Bob and Janet Kirkbride received an apologetic letter from the hospital which identified the billing error and wiped the Kirkbrides' record of the charge.

Now, the stress of the $1,100 bill is off their shoulders, and Bob says he can breathe easy again.

"It's just fantastic. That's all I can say," he said.

If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.

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