Timeline in Place for Fixes to HealthLink Website - 8 News NOW

Timeline in Place for Fixes to HealthLink Website

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LAS VEGAS -- Problems continue to mount for the Nevada HealthLink website.

Originally, the Silver State Health Insurance Exchange set a goal of getting 118,000 Nevadans to be signed up by April. So far, fewer than 26,000 have confirmed qualified health plans and 17,000 of those have actually been paid for.

With all of the reported problems with the Nevada HealthLink website, state officials now only expect about 50,000 people to sign up.

Xerox, who built the website, is admitting there are 182 glitches that it says must be fixed. All of this is coming with less than a month left for people to sign up for health care insurance to stir clear of penalties.

During Friday's Silver State Health Insurance Exchange board meeting, board members heard dozens of complaints about the website.

The response was to hold Xerox accountable. The exchange spokesperson says Xerox better follow through with fixing the site's defects. If not, the board could decide to go after compensation and part ways.

Xerox has a timetable of when it will have the glitches fixed.

"The citizens of Nevada will have a system that is ready to go and able to enroll in health insurance in a timely manner without errors, as a result of everything that is going on." CJ Bawden with Silver State Health Insurance Exchange said.

Time is running out. Nevadans are recommended to sign up for health insurance by March 15 to avoid penalties that kick in April first.

Throughout all of this controversy, leaders of the exchange are stepping down. Executive director Jon Hager is leaving his post next month and so is the information technology executive George McNeil.

"When the board meeting opened, the board chair Barbara Smith-Campbell thanked Jon Hager for his service and all of the things he has done to move the Silver State Health Insurance Exchange forward," Bawden said.

The board said they could bring in consulting group Deloitte to help oversee the fixes. These changes are expected to be further addressed next week.

Because there is a lot of questions involving the Affordable Care Act, call wait times have been a problem with some people sitting on hold for an hour or more.

Xerox says that wait time is now under a minute. 8 News NOW called the center to check and our call was answered immediately.

For more information on signing up for health insurance, go to nevadahealthlink.com.

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