LAS VEGAS -- Despite being a city strapped for cash with manpower and resources, North Las Vegas police dispatchers are on the front lines acting as a lifeline between police and the public.
8 News Now is learning more about how some fast acting dispatchers saved the lives of teens caught up in family dispute that left one person dead and two others shot.
It's just after 9pm Tuesday night as a family dispute spilled into a neighborhood near Gowan Road and Clayton Street. Residents were the first to witness the bloody scene.
An anonymous neighbor didn't want to show her face or give her name and said blood still stains her driveway on the outside wall of her home.
One of the 24-year-old victims managed to make it out of the shooters rampage and needs immediate help.
"It was such a shock, because the people are so nice," the neighbor said. "If you want a neighbor those were the people to have."
A North Las Vegas police dispatcher received a desperate life and death call for help during the ordeal.
North Las Vegas Police Communications Dispatch Supervisor Darcie Arrendale said despite staffing cuts and incredible stress, one of her dispatchers calmly took control of the situation. The dispatcher then directed two of the teens to escape the home by climbing out of an upstairs window and onto the roof until police arrived.
"The dispatcher was on the line for approximately 71 minutes," Arrendale said. "That takes a lot of patience for that dispatcher."
While the incident was happening, the dispatcher is trying to get information from the victim directing police and paramedics.
"The dispatcher tries to stay one step ahead of the officer," Arrendale said. "They're going to be calling out commands, you know, we need to call out SWAT and will also do research on that property to see how many times we've gone out there before."
Within minutes, police and paramedics arrived at the location.
In this particular call, five lives are saved and the only life taken was the shooter and it all started with a first responder nobody saw.