Wait Times for Healthcare Hotline Frustratingly Long - 8 News NOW

Wait Times for Healthcare Hotline Frustratingly Long

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LAS VEGAS -- Hundreds of Nevadans are having trouble signing up for health insurance, and 8 News NOW found out one of the main reasons why.

Wait times on Nevada Health Link's help phone line are so long people are giving up, because they can't reach an actual person.

It is a problem the state readily admits and is trying to fix.

People are also running into problems trying to sign up online. Some people are getting thrown off the Nevada Health Link website and given repeated error messages.

While thousands have been able to sign up successfully, for the people that can't, it is beyond frustrating.

Colleen Sedlmeier's life changed when her husband died suddenly.

Without his health insurance, she tried signing up for coverage through Nevada Health Link for herself and her son.

However, despite the website showing she was signed up, the plan she chose, Healthcare Plan of Nevada, had no records for her or her son.

"It is just a catastrophe," Sedlmeier said, "We filled everything out right, I mean, look what we have. It is just a disaster."

Sedlmeier isn't the only one facing problems.

A look at the Nevada Health Link Facebook page shows postings of headache after headache. When people try to call for help, they say there is little relief.

8 News NOW decided to try to call the helpline Wednesday afternoon to see just how long it took to reach someone. After calling several times, the automated line said the wait was about 103 minutes.

"When we look at the wait times we currently have, they are unacceptable here for our citizens of the state of Nevada. We want to make sure those wait times are down," CJ Bawden with Nevada Health Link said.

The helpline contractor, Xerox, is now hiring 50 additional call center employees to try to get the wait times down to under three minutes.

That will not happen until at least the end of the month. So, for people like Sedlmeier, who have called at least 20 different times, there are few options but to wait.

Wednesday was the last day to sign up to receive coverage by Feb. 1st. March 31 is the final deadline to sign up for insurance before penalties start.

To sign up for health insurance through the Silver State Health Insurance Exchange, go to nevadahealthlink.com.

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