Flight Delays, Cancellations Leave McCarran Passengers Frustrate - 8 News NOW

Flight Delays, Cancellations Leave McCarran Passengers Frustrated

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Long lines greet passengers at McCarran International Airport. Long lines greet passengers at McCarran International Airport.
Southwest Airlines delayed hundreds of flights across the country due to weather. Southwest Airlines delayed hundreds of flights across the country due to weather.

LAS VEGAS -- The effect of the nor'easter on flights has snowballed across the country causing delays and cancellations at major airports including McCarran International Airport.

Many travelers at McCarran were caught off guard when they found out a blizzard had dumped a lot of snow on their travel plans. It was a bitter end to their holiday season. Extremely long lines greeted passengers waiting at the Southwest Airlines counter.

"I'm thinking this is Southwest they have our text, phone number, they could have text us, emailed us, I have five kids traveling with me. It's ridiculous," said Traci Carter who was trying to get back home to San Jose, California.

Passengers were frustrated. The long lines caused some to miss their flights.

"We've been in line for about an hour and 45 minutes. Our flight leaves in seven minutes so we're going to miss it," said Debbie Nakata, visiting from Sacramento, California.

The nor'easter practically crippled airports in the Midwest and on the East coast. Southwest Airlines was forced to cancel 500 flights and that caused problems all the way to sunny Las Vegas.

Officials at McCarran International Airport said the best thing for passengers to do is check their flight status before braving the airport.

"What happens when there are so many disruptions, the airlines have to check people in manually, they are not able to use the kiosk or some of the technology they use regularly and that also slows down the system as well," McCarran spokesperson Chris Jones said.

Many of the travelers were heading home after spending New Year's Eve in Las Vegas.

"We shouldn't have even come to the airport. We could have kept our rental car, our room, now we're just stranded," Carter said.

Numerous travelers said they had received no notifications of flight cancellations or delays. A Southwest spokesperson said the airline is working as quickly as possible to keep everyone updated about their flights. Southwest passengers are encouraged to check Southwest.com for the most up to date flight status information and customer accommodation policies.

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