LAS VEGAS - A Las Vegas woman says a case of mistaken identity by the Social Security Administration almost cost her hundreds of dollars. 8 on Your Side helped solve the problem.
Tammy Moore Vincent thought she was getting scammed, when she received a letter from the Social Security Administration asking her to pay them more than $500.
She noticed the letter had her correct name and address, but it didn't have her correct Social Security number. She tried to contact the Social Security Administration online and by phone, but no one responded.
She says she was scared, because the letter threatened to garnish money from her.
"They were threatening my taxes. They were going to take it out of my taxes, and I don't even owe," she said.
She asked 8 on Your Side for help. 8 on Your Side contacted the Social Security Administration press department and learned this was a legitimate letter, but it was sent to the wrong Tammy Moore.
When the Social Security Administration can't find the person they are looking for, they will send letters like this to every person with that name in the region, figuring they will locate the right person.
The Social Security Administration sent this particular letter to numerous people named Tammy Moore in the region, hoping the right one would respond.
The Social Security Administration says letters like this rarely go out. When they do, the administration goes to great lengths to protect people's personal information.
Administration officials said they would send an apology letter to Vincent for the mistake, but she says she still hasn't received it.
The lesson here is if you get a letter saying you owe money to the government, do your research. It might not be a scam, but it also might not be you they are looking for.
If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907