8 on Your Side: Faulty Phones Frustrate Las Vegas Man - 8 News NOW

8 on Your Side: Faulty Phones Frustrate Las Vegas Man

Posted: Updated:

LAS VEGAS - The HTC One from T-Mobile is advertised as a four-star cell phone. Jacob Proffer didn't just want one, he needed one.

"I needed it for my job," he said.

After a year, however, the phone stopped working. "It just stopped taking a charge," Proffer said.

Since he purchased insurance for his phone, he thought he was protected and would receive a new or refurbished phone. That wasn't the case.

"Out-of-the-box, it had the same exact issue," he said.

He requested another phone which also had a problem. In fact, he says every phone T-Mobile sent him had problems. The company sent him seven phones.

Every phone was wither damaged or wouldn't hold a charge. To make matters worse, he was charged $10 for each phone.

Proffer asked 8 on Your Side for help. 8 on Your Side contacted T-Mobile's Media Relations Department and acquired Proffer a working phone, a new SIM card, a charger and a refund.

Proffer is still frustrated by his experience, but for now, he is glad to have a phone that works.

"They've wasted a lot of my time," he said.

If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.

  • Las Vegas NewsLas Vegas NewsMore>>

  • State accepts NLV balanced budget plan

    State accepts NLV balanced budget plan

    Thursday, April 17 2014 12:27 AM EDT2014-04-17 04:27:29 GMT
    The city of North Las Vegas says it has submitted a balanced tentative budget to the state. A balanced budget was due Tuesday to avoid a possible takeover by the state.More>>
    The city of North Las Vegas says the state has no problems with its proposed balanced budget plan. The city confirms that the state responded to the tentative plan and has no issues with it.More>>
  • BREAKING NEWS: One man stabbed to death with screwdriver

    BREAKING NEWS: One man stabbed to death with screwdriver

    Wednesday, April 16 2014 11:04 PM EDT2014-04-17 03:04:07 GMT
    One man is dead after being stabbed to death with a screwdriver Wednesday afternoon, Metro Police said. According to police, the stabbing happened around 3:30 p.m. in the parking lot of a thrift store near Rancho Drive and Cheyenne Avenue.More>>
    One man is dead after being stabbed to death with a screwdriver Wednesday afternoon, Metro Police said. According to police, the stabbing happened around 3:30 p.m. in the parking lot of a thrift store near Rancho Drive and Cheyenne Avenue.
    More>>
  • Henderson budget shortfall could mean higher taxes, fees

    Henderson budget shortfall could mean higher taxes, fees

    Henderson budget shortfall could mean higher taxes, fees

    Wednesday, April 16 2014 10:07 PM EDT2014-04-17 02:07:18 GMT
    The City of Henderson is staring down the barrel of a $19 million budget shortfall.Proposed ways to bridge the gap include cutting services at local parks and recreation centers and increasing property taxes.More>>
    The City of Henderson is staring down the barrel of a $19 million budget shortfall.Proposed ways to bridge the gap include cutting services at local parks and recreation centers and increasing property taxes.More>>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KLAS. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.