Overcrowding Frustrates Wet 'n' Wild Customers - 8 News NOW

Overcrowding Frustrates Wet 'n' Wild Customers

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LAS VEGAS -- A new water park is making waves after turning people away only two hours after opening.

Gold Pass ticket holders were supposed to be allowed into Wet ‘n' Wild Saturday, but the park reached capacity and had to turn away pass holders.

Spokespeople say it's a sign of how excited people are for Las Vegas' first water park in years, but some Gold Pass ticket holders are angry.  Some say they spent extra money on the passes to get a sneak peak of the park before anyone else, and they didn't get in. 

Jesus Rodriguez couldn't be more than 10 years old but he says it doesn't feel good to be left on the outside looking in. 

"We saw a lot of people there and the police man was saying we couldn't go there, and we just bought the tickets for nothing," said Jesus.

The park opened two hours early in response to long lines.  Two hours later they stopped letting people in after reaching capacity. That's what their website said until at least 5 p.m. and their Facebook page got hammered with people asking for refunds.

Many of the people on Facebook asked how the park could have sold so many Gold Pass tickets? Spokespeople for Wet ‘n' Wild would not comment. 

"I don't have that number handy but there's an overwhelming response to season passes as well," said director of marketing Trevor Wilson.  "We're excited about that, we have a whole season of fun, we're open to the end of September, so there's plenty of time to come. Especially during these first two weeks, it's going to be a little bit busy."

Wilson says the county code for the park limits it to 6,000 people at a time, but they cut off admission well before that in the interest of safety.

Spokespeople say the reason the park reached capacity is due to a perfect storm of conditions. It was the first day coupled with Memorial Day Weekend, and the fact Las Vegas hasn't had a water park for years.  They say when the excitement dies down over the next few days, they won't have to turn so many away.

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