8 on Your Side: Man Struggles to Obtain Birth Certificate - 8 News NOW

8 on Your Side: Man Struggles to Obtain Birth Certificate

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LAS VEGAS - Ed Thomas has been playing saxophone for 59 years.

"When I am playing it, I'm conversing. I'm talking," he said. "I knew how to read music before I could read words."

He recently received an opportunity to play his saxophone in Dubai.

"An opportunity of a lifetime," he said. "I've been a lot of places, and I've played in a lot of places with some pretty famous people… That's an experience anybody would want."

He only had one problem. He needed a copy of his birth certificate, so he could obtain a visa for the trip. Desperate for quick results, Thomas turned to USBirthCertificates.com. For $190, the website promised a birth certificate and passport in seven to ten days.

The company, however, failed to deliver the documents. Thomas says he never heard back from them.

Learn How to Obtain Copies of Your Birth Certificate

After a month of waiting, he called 8 on Your Side. 8 on Your Side called the company from multiple land line telephones, but received voice mail every time.

As a last ditch effort, 8 on Your Side called the company from a cell phone. Someone answered and said the company would call Thomas, but the conversation didn't go as Thomas expected it would.

"'Since you went to the media, we are not going to do anything. We are going to send you your money back,'" Thomas said the company told him.

USBirthCertificates.com sent him a check and eventually gave him an explanation.

"Unbeknownst to me, I was born Edward Lewis Matthews," he said.

He discovered he was adopted by his aunt and uncle as a little boy. He never knew Thomas wasn't his birth name. The company claims that caused the delay.

Thomas won't miss his gig in Dubai. 8 on Your Side told him how to get a birth certificate. Until he leaves, he'll keep playing the instrument he loves so much.

If you have a problem you want 8 on Your Side to investigate, call 702-650-1907.

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