8 on Your Side: Water Filter Company Makes Good on Repairs - 8 News NOW

8 on Your Side: Water Filter Company Makes Good on Repairs

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LAS VEGAS - Sharon Scholl uses a reverse osmosis water filter to keep her water crystal clear.

"I am from Indiana. I lived in Hawaii for fifteen years," she said. "We are used to really crystal clear, good water there. I heard a lot of things about the water here, so I just never took a chance."

Her system requires some maintenance. "We were told when we purchased it, you need to change the filters," she said.

She paid BG Aquasoft to do the job twice a year. The service set her back $162.15. She never had a problem, until they failed to show up for a scheduled maintenance.

She called the company, but didn't get an answer. She kept calling for two weeks with little success. That's when she contacted 8 on Your Side.

8 on Your Side connected her with the company and scheduled an appointment. Scholl received more than a new filter. She got her money back.

BG Aquasoft had changed phone numbers, which is why Scholl couldn't get a hold of them. The company misplaced her service order, so it was a simple mistake the company made up for in a generous way.

"That's our goal: to make everybody happy," said A.J. Brunswick with BG Aquasoft. "Our main focus throughout the day is to exceed the expectations of the customers."

If you have a problem you want the 8 on Your Side team to investigate, call 702-650-1907.

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