8 on Your Side: Baggage Blunder - 8 News NOW

8 on Your Side: Baggage Blunder

Posted: Updated:

LAS VEGAS - Michel Bitar travels the world, but he always finds his way to Las Vegas. He's been coming here since 1974.

"I used to come and see Sammy Davis, Dean Martin, Frank Sinatra," he said.

Now, he lives here several months of the year. "Anything you need, you can find in Vegas, so why go somewhere else?" he said.

Bitar made a recent trip to the Middle East. He boarded a British Airways flight in Beirut, Lebanon. By the time he landed at McCarran International Airport, his hard-case luggage was cracked.

"(It was) just like the airplane ran over it," he said.

He immediately reported the damage. The airline gave him a claim number, and airline representatives told him they would replace his luggage. Bitar waited for a response, but he never received one.

"Seven months, why don't they do something about it?" he said.

After dozens of calls, he spoke with an airline representative who told him his claim number didn't exist. For Bitar, that was the last straw.

"I was watching the news. I saw you on TV, 8 On Your Side. I said, ‘Why don't I give it a crack?" he said.

8 on Your Side cracked open the case of the cracked suitcase and got Bitar money for his trouble.

"They said they are going to send me a two hundred dollar check," he said.

Bitar got his money, but he says the airline never did one thing.

"They should apologize. That's what I want. I want an apology from them," he said. "I don't care to fly them anymore, because I am offended… They shouldn't treat me like that."

Bitar says his bag cost him 600 Euros - more than the $200 he received. According to laws governing the airline industry, however, airlines don't have to pay you what you paid for a bag if they damage it. They only owe you a depreciated value, which they determine.

If you have a problem you want 8 on Your Side to investigate, call 702-650-1907.

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KLAS. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.