LAS VEGAS - Audrey Vlachovic shreds every piece of mail that comes into her home. Junk mail, bills, advertisements, everything gets diced and sliced.
If she receives a phone call from a stranger, she never gives information that can later be used against her.
She's all about protecting her identity, so she was shocked when she received a call from Capital One – a credit company with which she has no affiliation.
"They kept questioning me. Did I apply for a credit card?" she said.
Suspicious, Vlachovic refused to provide information. She later called Capitol One to verify her initial call was a scam. The call was legitimate. Someone was trying to open a credit card in her name.
"They immediately closed the application down," she said.
While grateful for the notification, the security breach concerned her. She couldn't understand how it happened.
"I was totally surprised," she said.
While Vlachovic may never know for sure, it appears someone obtained a credit application sent to her house. They turned it in with a change of address.
It was a red flag for Capital One, which is why this fraudster was stopped before any damage could be done.
Mail sometimes gets delivered to the wrong address. Most people tell the U.S. Postal Service, and future mail gets re-routed to the right address. Criminals won't. They have no problem opening other people's mail and taking their identity.
How can you make sure this never happens to you?
You can opt out of Capital One e-mail and snail mail solicitations via a link on the company's website. You can even call them to opt out of all mailers.
Vlachovic is taking extra precautions to keep her identity safe. 8 on Your Side helped get her credit report cleared of any misinformation, but that doesn't mean she's going to stop doing her part. She says she will continue to be vigilant against identity theft.
If you have a problem you want investigated, contact 8 on Your Side at 702-650-1907.