LAS VEGAS - Doing the laundry is a necessity, but for Margaret Morrisey, it became an impossibility.
"The washer had a tub inside. When you wash it on large, (it) makes a noise," she said.
The washer wasn't working properly, and the dryer only blew cold air. She called Western Appliance, where she bought the washer and dryer for $200. She had a warranty and scheduled a repair, but the repair technician never showed.
8 on Your Side visited the address listed for Western Appliance, but uncovered a surprise. It's the home of True Fit Sheet Metal, not Western Appliance.
Dennis Oliver, owner of True Fit, says others have stopped by, looking for the appliance shop.
"One officer came asking if this was WA, and I said, ‘No, but you're about the 20th person lately who has come in,'" Oliver said.
8 on Your Side called Western Appliance. A worker said the company was located in the 4600 block of Alexander Road, but 8 on Your Side was unable to locate the store on either the east or west side of Alexander.
A second call was placed to Western Appliance. This time, a worker gave a more specific address - 4370 E. Alexander.
When 8 on Your Side visited that address, the only signs of business were some spare appliance parts, an empty parking lot and a warehouse. The folks at Western have since said they've gone out of business.
Margaret, meanwhile, still had a 90-day warranty. After 8 on Your Side talked to Western Appliance about her situation, they agreed to fix the washer and dryer.
"They came in and pulled it apart and fixed it," she said.
If you have a consumer complaint you want investigated, contact 8 on Your Side at 650-1907 or email us.