Problems Plague CSN in Run-Up to Fall Semester - 8 News NOW

Problems Plague CSN in Run-Up to Fall Semester

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LAS VEGAS - Confusion is running rampant on the campus at the College of Southern Nevada. Some students and parents aren't sure how much financial aid they're getting. That means they don't know how much they may need to pay out-of-pocket. If they fail to pay, it could mean dropped classes.

"It seems like nobody has the proper information," said CSN sophomore Jasmine Gipson. "You can go to one representative and get one story, and you go to another and you get another story. So, the issue is nobody is on the same level. It seems that's where our problem is, so everybody's confused."

"I'm a single mom," said CSN parent Jan Dent. "We have four children going to four different schools, and we share one vehicle. So, the schedule is critical."

CSN says technical problems are creating delays in the distribution of financial aid information. The problems are a result of the college implementing a new online student information system called My CSN.

"We empathize with the concerns of our students. This is frustrating for everybody involved," said CSN Interim Dean of Student Affairs Dr. Bradley Gruner.

While the system will help students in the future, their main concern are the problems they face right now.

"Yesterday, a student came in, and she didn't know what was going on with her payment or her financial aid," Gipson said. "One representative told her she had to break it down into payments, and another told her to wait. She didn't want to wait, because there was the possibility that she could lose her classes, and this is her last semester."

"We know there are hiccups in the system, and we're working on this now as best we can, so when the fall semester starts, our students won't have any impediments at all," Dr. Gruner said.

CSN apologizes for any inconvenience and says it's doing the best it can with the resources it has. Resources are severely limited because of a lack of state funding.

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