Rankings Released on Las Vegas Hospitals - 8 News NOW

Rankings Released on Las Vegas Hospitals

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LAS VEGAS -- New Medicare hospital rankings are out and Las Vegas finds itself missing nearly every nationwide average for patient care. After a year of patient surveys, the federal Health and Human Services Department made public their findings.

It's eye opening to see what problems patients pick out in local hospitals, from how attentive nurses are to the cleanliness of the bathrooms. Saint Rose - Sienna Hospital in Henderson leads the pack as the best local hospital.

"We ask our staff to do hourly rounding where we check on a patient every hour; some of the advantages to this are patients shouldn't have to use a call light," said VP and COO Teressa Conley, St. Rose Sienna Hospital.

Saint Rose Sienna Hospital was one of only two hospitals in the Las Vegas area that beat nationwide averages for patient care.

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Patients were asked a wide range of questions from how well their doctors communicated with them, to how quiet the hospital was at night, and whether they would recommend the hospital to others. These satisfaction scores did not fare well for University Medical Center, which ranked last among 13 area hospitals.

"What we've probably learned from this is we have plenty of room to improve. Secondly, we have concentrated on being in the hospital business where we follow things like outcome and quality metrics and haven't been as focused on the hospitality," said CEO Kathy Silver, UMC.

UMC was joined at the bottom of the patient satisfaction list by Sunrise, Valley, Desert Springs and Summerlin Hospitals. Both the Sunrise and the Valley Hospital groups say they're already working to raise their patient satisfaction scores and claim their internal numbers show a recent increase.

 

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